Eternal Roses
MY BAG
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Gift Baskets to Canada
You can find estimated delivery time for each product on the product page like the example shown in the below screenshot
Once you place an order you will get a confirmation email. You will also receive a second email containing your tracking # as soon as we receive this information from the carrier.
Returns
- We do not issue a refund if you have put an incorrect delivery address at checkout.
- We do not issue refunds In winter for wine and familiar items that may break due to the extreme weather conditions. By ordering those items you take the full risk and understand that no refund will be issued.
- Requested delivery time is just for our reference so we know what day you would like your order to be delivered but it's not guaranteed. Shipping companies do not deliver on the weekends especially on Sundays .
- We are not responsible for shipping carrier related delays nor do we issue refunds or cancel orders due to the shipping delays.
- If the recipient is not at the location, the item is not picked up after the notice card was left and the item(s) returned to us by the carrier, Refund will be issued after shipping price deduction + 35% restocking fee from the order total.
Cancellations
In order to provide our customers with the best shopping experience, our systems are automated and therefore orders cannot be cancelled after they are placed. If a cancel option appears next to your order in your order history section then you may cancel your order.
Drop Us A Line
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
